Pharmacy
Your pharmacy can advise you on minor illness without the need of an appointment. Please speak to a pharmacist first.
The 35 conditions which can be treated at home with advice from the pharmacist include:
Online Consultation
Our Online Consultation service will let you request advice, treatment, sick notes, GP letters, recent test results and more. Fill out a quick online form and we will deal with your request before the end of the next working day.
NHS App
The simple and secure way to access a range of NHS services on your smartphone or tablet. Get the NHS app. You can also access on a web browser, please click here.
Get more control of your health and care
- Manage appointments at your GP practice
- Securely view your GP medical record
- Order your repeat prescriptions
- Check your symptoms, get instant advice, and more
Call the Practice
Appointments can be booked by calling the practice during working hours.
02087995699Save the call to the surgery and make the best use of pharmacy and online consultations, if your concern is of a non-urgent nature.
We have trained our reception staff to ask certain questions to help make sure you receive the most appropriate medical care from the most appropriate health professional at the most appropriate time
Telephone Appointments
If you have booked an telephone appointment we advise patients that the clinician may call between the 2-hour time window and may call from a withheld number.
The clinician will call you three times and send you a message to rebook your after three failed attempts.
Face to Face Appointments
PATIENTS RUNNING LATE
Patients are expected to arrive in good time for their appointments.
We do understand that an occasional delay is unavoidable therefore if a patient arrives within a reasonable time, the clinician will endeavour to see them.
If patients are too late for their appointment the clinician will advise to rebook.
This helps prevent delays and ensure fairness for all patients.
GPS CLINICS TIME FRAME IN EMERGENCIES
Emergencies may occur time to time and this can lead to delayed appointments.
Whilst we understand your lengthy wait time we do however appreciate your cooperation.
How to cancel Booked Appointment
You can telephone us on 02087995699 and leave a voice message, also you can cancel via SystmOnline, or come in and speak to Reception.
Please let us know well in advance if you cannot make your appointment so that it may be allocated to another patient.
– What is an Emergency?
– Urgent Treatment Centre
Non-urgent advice: NHS 111
– If you think you need to go to hospital
– If you don’t know the most suitable place to go or call
– If you don’t have a GP to call or if your GP practice is closed
– If you need advice or reassurance about what to do
Available 24 hours a day, every day
NHS 111 Online
Urgent Treatment Centre
Urgent Care or Walk-In Centre
Visit for same day, urgent, minor injuries or illness when your GP practice is unavailable such as sprains and suspected broken bones
Non-urgent advice: Accident & Emergency
Only for very serious or life-threatening situations, If you are unsure, call NHS 111
WHEN TO VISIT A&E
WHEN TO CALL 999
What is an Emergency?
Whatever the time of day, if you or someone else experiences the symptoms below and you feel it is so serious that it cannot wait, go to the nearest Accident and Emergency Department or call 999.
Symptoms include;
| Chest Pain |
| Sever abdominal pain |
| Vomiting Blood |
| Breathlessness |
| Non-blanching rashes (the glass test) |
| Possible anaphylactic shock (swelling of the mouth and throat |
Our home visits are now carried out by a fully trained Paramedic. If possible, please try to telephone reception before 10:00 if you require a home visit. You may only request a home visit if you are housebound or are too ill to visit the practice and it is at discretion of the GP. To ascertain this information, you may have a phone call first.
Call the Practice
02087995699Appointments can be booked by calling the practice during working hours.
Save the call to the surgery and make the best use of pharmacy and online consultations, if your concern is of a non-urgent nature.
We have trained our reception staff to ask certain questions to help make sure you receive the most appropriate medical care from the most appropriate health professional at the most appropriate time
Please contact NHS 111 for medical advice outside surgery hours.
Out-of-hours services are generally busy – if your query is of a non-urgent nature and you can wait until the surgery reopens, we advise you to use our Online Consultation service instead and get a response from the practice before the end of the next working day.
- Online Consultation
Our Online Consultation service will let you request advice, treatment, sick notes, GP letters, recent test results and more. Fill out a quick online form and we will deal with your request before the end of the next working day - NHS 111
NHS 111 can help if you have an urgent medical problem and you’re not sure what to do. NHS 111 is available 24 hours a day, 7 days a week and you can get help online or on the phone.